Contact

Reporting a problem

To help us understand what happened, include:

• Your browser and operating system.
• What you were doing and what you expected to happen.
• The exact error message, if one appeared.
• Whether the folder is on your computer or an external drive, and roughly how many photos it contains.

Please do not send your photo collection, passwords or sensitive information. If you share a screenshot, hide personal photos, names and folder paths first.

Privacy questions

Use the same address for questions about information you have sent us, or to request deletion of support correspondence. We cannot recover or remotely remove favourites stored only in your browser. The Privacy page explains how to clear that data yourself.